Privacy Policy

General

At Bulgaro, we respect your need for online privacy and protect any Personal Information that you may share with us, in an appropriate manner. Our practice with respect to use of your Personal Information is as set forth below in this Privacy Policy Statement. As a condition to use of Bulgaro Services, you consent to the terms of the Privacy Policy Statement as it may be updated from time to time. This Privacy Policy Statement applies exclusively to www.bulgaro.io.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us by filling our contact form, or sending an email to [email protected].

Bulgaro complies with the legal framework of the United Kingdom regarding the collection, use, and retention of personal data.

Bulgaro has certified that it adheres to the Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.

Children's Online Privacy Protection

Bulgaro does not knowingly collect Personal Information from users who are under 13 years of age.

Information Recorded and Use

Information Collected During Registration

When you create an account with Bulgaro, we collect your name, email address, and time zone. If you choose to register or sign in using third-party services such as Google or Facebook, we may also receive your profile picture as part of your account information.

Your email address may be used to send essential transactional communications, including account confirmations, password resets, payment receipts, and service-related updates. You will only receive newsletters or promotional content if you explicitly opt in to do so.

In order to deliver these communications, we may share necessary information (such as your name and email address) with trusted third-party service providers—such as email distribution platforms—to facilitate communication on our behalf. These providers are contractually obligated to safeguard your data and use it solely for the purpose of delivering our communications.

Third-Party Personal Information You Provide

As part of using Bulgaro Services, you may provide personal information about third parties (e.g., names, email addresses, phone numbers, or physical addresses). This information is used strictly to fulfill your specific requests and to support the functionality of the Bulgaro platform. We do not use this information for marketing purposes or share it with third parties for any reason unrelated to the service you are using, unless you have expressly authorized us to do so.

Testimonials and Reviews

We post user testimonials on our website. These testimonials may include names and other Personal Information and we acquire permission from our users prior to posting these on our website. Bulgaro is not responsible for the Personal Information users elect to post within their testimonials.

Usage Details

Your usage details such as time, frequency, duration, location and pattern of use, features used and the amount of storage used will be recorded by us in order to enhance your experience of the Bulgaro Services and to help us provide you the best possible service.

Audio Recordings

If you choose to use our speech recognition feature, we collect and process audio recordings of your voice. These recordings may be sent to our trusted third-party service providers who assist us in processing speech-to-text conversion. The audio data is used solely for the purpose of providing and improving the speech recognition functionality. By using this feature, you consent to the collection, processing, and transfer of your audio data as described in this Privacy Policy.

Contents of your User Account

We store and maintain files, documents, emails and other data stored in your user account at our facilities. In order to prevent loss of data due to errors or system failures, we also keep backup copies of data including the contents of your user account. Hence your files and data may remain on our servers even after deletion or termination of your user account. We may retain and use your Personal Information and data as necessary to comply with our legal obligations, resolve disputes, and enforce our rights. We assure you that the contents of your user account will not be disclosed to anyone outside of our company, except in circumstances specifically mentioned in this Privacy Policy Statement and Terms of Services.

Payment Information

In case of services requiring payment, we request credit card or other payment account information, which will be used solely for processing payments. Your financial information will not be stored by us except for the name and address of the card holder, the expiry date, the last four digits of the Credit Card number and the Credit Card country. Subject to your prior consent and where necessary for processing future payments, your financial information will be stored in encrypted form on secure servers of our reputed Payment Service Provider who is beholden to treating your Personal Information in accordance with this Privacy Policy Statement.

Visitor Details

We use the Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in our log files to analyze the trends, administer the website, track visitor's movements and to improve our website. We link this automatically collected data to other information we collect about you.

Cookies and Other Tracking Technologies

We use temporary and permanent cookies to enhance your experience of our Bulgaro Services. Temporary cookies will be removed from your computer each time you close your browser. A permanent cookie will be stored in your computer and you will not be required to sign-in by providing complete login information each time you return to our website. If you have turned cookies off, you may not be able to use the areas of the website that require registration.

Technologies such as: cookies, beacons, tags and scripts are used by Bulgaro and our partners (such as reseller partners), affiliates, or service providers (such as analytics service providers). These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use Local Storage Objects to store content information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs to collect and store information. Various browsers may offer their own management tools for removing LSOs.

Behavioral Targeting/Re-Targeting

We partner with third parties to manage our advertisements on other sites. Our third party partners may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests.

Links from our website

Some pages of our website contain external links. You are advised to verify the privacy practices of such other websites. We are not responsible for the manner of use or misuse of information made available by you at such other websites. We encourage you not to provide Personal Information, without assuring yourselves of the Privacy Policy Statement of other websites.

Federated Authentication

You can log in to our site using federated authentication providers such as Google or Facebook. These services will authenticate your identity and may provide us with certain personal information — such as your name, email address, and profile picture — which we use to pre-populate your sign-up form and create your account.

With whom we share Information

We may need to share your Personal Information and data with our affiliates, resellers, service providers, and business partners solely for the purpose of providing Bulgaro Services to you. The purposes for which we may disclose your Personal Information or data to our service providers may include, but are not limited to, web hosting, data storage, database management, web analytics, and payment processing.

These service providers are authorized to use your Personal Information or data only as necessary to provide these services to us. Bulgaro ensures that any affiliates, resellers, service providers, or business partners we work with comply with this Privacy Policy and adopt appropriate confidentiality and security measures to protect your information.

We will obtain your prior specific consent before sharing your Personal Information or data with anyone outside Bulgaro for any purpose not directly related to providing Bulgaro Services to you.

We do not sell your Personal Information to third parties. However, we may share generic, aggregated demographic information (not linked to any specific Personal Information) about visitors and users with our business partners and advertisers for analytical and marketing purposes.

Please be aware that laws in various jurisdictions where we operate may require us to disclose user information and the contents of your user account to local law enforcement authorities through a legal process or an enforceable government request. Additionally, Bulgaro may disclose Personal Information and the contents of your user account to law enforcement authorities if we determine that such disclosure is necessary to protect the safety of our users, employees, or the general public. This decision is made at our sole and absolute discretion.

If Bulgaro is involved in a merger, acquisition, or sale of all or a portion of its business or assets, you will be notified via email and/or through a prominent notice on our website regarding any changes in ownership or the use of your Personal Information, as well as any choices you may have regarding your information.

How secure is your Information

We adopt industry appropriate data collection, storage and processing practices and security measures, as well as physical security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Information, transaction information and data stored in your user account. Access to your name and email address is restricted to our employees who need to know such information in connection with providing Bulgaro Services to you and are bound by confidentiality obligations.

Your Choice in Information Use

In the event we decide to use your Personal Information for any purpose other than as stated in this Privacy Policy Statement, we will offer you an effective way to opt out of the use of your Personal Information for those other purposes. From time to time, we may send emails to you regarding new services, releases and upcoming events. You may opt out of receiving newsletters and other secondary messages from Bulgaro by selecting the ‘unsubscribe’ function present in every email we send. However, you will continue to receive essential transactional emails.

Accessing, Updating and Removing Personal Information

Upon request, we will provide you with information about whether we hold any of your Personal Information. Users who wish to correct, update or remove any Personal Information including those from a public forum, directory or testimonial on our site may do so by contacting our support team at [email protected]. Such changes may take up to 48 hours to take effect. We respond to all enquiries within 30 days.

Investigation of Illegal Activity

We may need to provide access to your Personal Information and the contents of your user account to our employees and service providers for the purpose of investigating any suspected illegal activity or potential violation of the terms and conditions for use of Bulgaro Services. However, Bulgaro will ensure that such access is in compliance with this Privacy Policy Statement and subject to appropriate confidentiality and security measures.

Enforcement of Privacy Policy

We make every effort, including periodic reviews to ensure that Personal Information provided by you is used in conformity with this Privacy Policy Statement. If you have any concerns regarding our adherence to this Privacy Policy Statement or the manner in which Personal Information is used for the purpose of providing Bulgaro Services, kindly contact our support team at [email protected]. We will contact you to address your concerns and we will also co-operate with regulatory authorities in this regard if needed.

Notification of Changes

We may modify the Privacy Policy Statement upon notice to you at any time through a service announcement or by sending email to your primary email address. If we make significant changes in the Privacy Policy Statement that affect your rights, You will be provided with at least 30 days advance notice of the changes by email to your primary email address. You may terminate your use of Bulgaro Services by providing Bulgaro, a notice by email within 30 days of being notified of the availability of the modified Privacy Policy Statement if the Privacy Policy Statement is modified in a manner that substantially affects your rights in connection with use of Bulgaro Services. Your continued use of Bulgaro Services after the effective date of any change to the Privacy Policy Statement will be deemed to be your agreement to the modified Privacy Policy Statement. You will not receive email notification of minor changes to the Privacy Policy Statement.

User Comments

We provide the capacity for users to post comments for sharing information in a public space on the website. This information, along with the first name of the user, their profile picture and their learning level, is publicly available to all users and visitors to our website. We require registration to publish information, but given the public nature of our platforms, any Personal Information disclosed within these forums may be used to contact users with unsolicited messages. We encourage users to be cautious in disclosure of Personal Information in public forums as Bulgaro is not responsible for the Personal Information users elect to disclose.

Contact Us

If you have any questions or concerns regarding this Privacy Policy Statement, please contact us at [email protected]. We shall respond to all inquiries within 30 days of receipt upon ascertaining your identity.

Data Processor Disclosure

This certification covers our collection, use and disclosure of information we collect through our website www.bulgaro.io and through Bulgaro Services. The use of information collected through Bulgaro Services shall be limited to the purpose of providing the Bulgaro Services to you.

Bulgaro acknowledges that you have the right to access your Personal Information. You can contact us to correct, amend, or delete your data, by sending us an email to [email protected]. We will respond within a reasonable timeframe.

We will retain Personal Information we process on behalf of our customers for as long as needed to provide Bulgaro Services to our customers. Bulgaro will retain Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Bulgaro may transfer Personal Information to third party service providers that help us in providing the Bulgaro Services. Transfers to subsequent third parties are covered by the provisions in this Privacy Policy Statement regarding notice and choice and the service agreements with you.